Shipping Policy

WHEN WILL MY ORDER SHIP? 

We carefully handcraft all our products within 7 days. Add this time to the total delivery time to calculate when you will receive your item.

Why does it take so long? 

That's because all our products are handmade. And after we craft them, we meticulously check every smallest detail to make sure you receive a top quality item. This is a time-consuming but necessary process.

Once we finish working on your item, we pack it up and send it to the post office. Then we share the tracking number with you so that you can follow your parcel.

ORDER DELAYS

Sometimes things don't go as planned, and delays happen. They occur rarely and usually are caused by factors that are outside of our control. Should this predicament happen, we ask you to kindly remain patient and understanding.

To eliminate any possibility of a delay, please make sure you enter the correct delivery details. If you have mistakenly filled in the form, don’t hesitate to contact us at aaliyahgriffithho@gmail.com. We will solve this issue as soon as we can to ensure you receive your item quickly.

If the delivery time is already up and you still haven't received your package, please contact us at aaliyahgriffithho@gmail.com so that we can see what went wrong.

Orders from Canada May Experience Delays.

Due to strikes by Canadian Postal Services that happen occasionally, the stated shipping time of 7-21 business days may extend up to 35 business days. Unfortunately, this situation is not under our control, and we can’t make the delivery happen faster.

HOW DO I TRACK MY ORDER?

If your order has been shipped using a trackable service, you can follow its journey to you. You'll receive a shipping confirmation email once your order is fulfilled. Simply click on your tracking link in the email to view the up to date tracking information.